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Shipping Policy

Last Updated: 23 August 2025

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At GutLab, we want your order to arrive quickly and in perfect condition. Because our gut health formula is a perishable product, special handling and delivery timelines apply.

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Please review the following policy carefully before placing your order.

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1. Order Processing

  • Orders are processed on Mondays, Tuesdays, and Wednesdays only to ensure timely delivery.

  • Orders placed after 12:00 pm on Wednesday will be processed the following Monday.

  • You will receive a confirmation email once your order has been dispatched, including a tracking number.

2. Shipping Costs

  • A flat shipping fee of R150 applies to all orders within South Africa.

  • Shipping is free for orders over R1,500 (where applicable, promotional).

  • All costs are displayed at checkout before payment is confirmed.

3. Delivery Options & Timeframes

  • GutLab ships within South Africa only.

  • Deliveries are made to main city centres via overnight courier where available.

  • Outlying or rural areas may take 2–3 business days.

  • We do not currently offer international shipping.

4. Handling Perishable Goods

  • Products are shipped frozen and packed to maintain quality during transit.

  • Once delivery is made, it is the customer’s responsibility to:

    • Ensure the order is received promptly.

    • Transfer products to a freezer immediately.

  • GutLab is not responsible for spoilage if products are left unattended after delivery.

5. Local Pickup (Optional)

  • Customers may arrange local collection in Sandton by prior appointment.

  • No shipping fee applies for local pickup.

6. Service Interruptions

  • Delivery times may be affected by factors outside of our control, including courier delays, public holidays, strikes, or extreme weather.

  • GutLab is not liable for delays caused by courier services but will assist in tracking and resolving delivery issues.

7. Incorrect Addresses

  • Customers are responsible for providing correct and complete delivery details.

  • GutLab is not responsible for orders delivered to incorrect addresses provided at checkout.

8. Risk of Loss

  • Risk and ownership of the goods pass to the customer upon delivery at the address provided.

  • GutLab is not responsible for theft, spoilage, or damage after delivery has been confirmed by the courier.

9. Contact Us

For questions about shipping, please contact us:

GutLab
Sandhaven Office Park,
22 Katherine St, Strathavon, Sandton, 2031
Email: info@gutlab.co.za
Tel: +27 (0)10 880 7345

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