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Privacy Policy

Last Updated: 23 August 2025​

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GutLab (“we”, “our”, “us”) is committed to protecting the privacy of our website visitors, customers, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in line with the Protection of Personal Information Act (POPIA), 2013 and other applicable South African laws.

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By using our website, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity & Contact Details: name, email address, phone number, billing and delivery addresses.

  • Payment Information: payment card details or bank information (processed securely through third-party providers; we do not store full payment details).

  • Account Information: login credentials, account preferences.

  • Order & Transaction Data: purchase history, shipping details, invoices.

  • Technical Information: IP address, browser type, operating system, referring website, browsing activity on our site.

  • Communication Data: emails, enquiries, or other correspondence with GutLab.

2. How We Collect Information

We collect personal information when you:

  • Register for an account.

  • Place an order on our website.

  • Subscribe to our mailing list or request updates.

  • Contact us via email, phone, or online forms.

  • Interact with our website (cookies, analytics, usage logs).

3. Why We Collect Information

We collect personal information in order to:

  • Process and fulfil orders.

  • Provide customer support and respond to queries.

  • Improve website functionality and customer experience.

  • Send order confirmations, shipping updates, and service notifications.

  • Send (optional) marketing communications where you have consented.

  • Comply with legal and regulatory requirements under South African law.

4. Storage, Security & Retention

  • All personal information is stored securely in compliance with POPIA requirements.

  • Payment information is processed via trusted third-party payment gateways and not stored by GutLab.

  • We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

5. Sharing & Disclosure

We may share personal information with:

  • Service providers such as couriers, payment processors, and IT service providers.

  • Legal or regulatory authorities when required to comply with the law.

  • We will never sell your personal information to third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable essential website functions.

  • Track site usage and improve performance.

  • Provide personalised content and marketing (if you opt-in).
    You may disable cookies in your browser settings, but this may affect website functionality.

7. Communication with Users

  • We may contact you regarding your orders, account, service updates, or policy changes.

  • With your consent, we may send you marketing or promotional messages. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

8. Children’s Privacy

Our services are not directed at minors under 18. We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor, we will delete it promptly.

9. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to the processing of your personal information.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Information Regulator (South Africa).

10. Privacy Policy Updates

We may update this Policy from time to time. Updated versions will be posted on this page with a new “Last Updated” date. Continued use of our website indicates acceptance of the updated Policy.

11. Contact Information

For privacy enquiries or requests, please contact us:

GutLab
Sandhaven Office Park,
22 Katherine St, Strathavon, Sandton, 2031
Email: info@gutlab.co.za
Tel: +27 (0)10 880 7345

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